60-DAY, HASSLE FREE GUARANTEE
Secure Online Shopping – SHOP NOW
Ordering online at www.thetrulynaturalco.com is safe and secure. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
If you have any problems ordering through our website please Chat with Us Monday through Friday 8:00 a.m. - 5:00 p.m. (CST) or send us a message on our Contact Page
STANDARD: 2-3 business days after your order is processed. Free shipping is applicable on orders from www.thetrulynaturalco.com (not Amazon), to contiguous U.S. only and is prior to any taxes or discounts.
EXPEDITED OPTIONS: Guaranteed delivery occurs 1-3 business days after your order is processed.
Preorders for Makeup Junkie bags can on average of 4-6 weeks (thought sometimes takes longer) as they are handmade. There are times - due to high volume, limited materials, and beyond our control - there are shortages so bags preorders are not guaranteed. Preorders will NOT be canceled.
Discount codes are typically a one time use only, and may not apply to select products such as Makeup Junkie Bags, sets and any other products that may be already discounted.
Depending on your location and package weight, orders sent via Standard Standard shipping will be delivered by USPS or UPS. During promotions, holidays, and at the end of each month, shipments may be delayed due to high order volume.
For any questions not answered above, please contact Customer Service, Chat with Us, or email: TrulyNaturalCo@gmail.com.
In the case, however, you would like to return your product(s), please request a return authorization by emailing: TrulyNaturalCo@gmail.com, ATTN: RETURNS or fill out the Contact Us form.
If any product you receive is damaged or not exactly what you ordered, please notify us within 48 hours of shipment delivery. We will correct your order at no additional cost to you. Emailing: TrulyNaturalCo@gmail.com, ATTN: RETURNS or fill out the Contact Us form. Please keep the original box in case it is requested by the shipment company.
60-DAY, HASSLE FREE GUARANTEE:
We think you will fall in love our truly natural products! However, should you for any reason desire a refund, please take note of the following: Product(s) must have been purchase directly from and have record at www.TheTrulyNaturalCo.com (not Amazon.com). All returned products must have written authorization from our office (typically given via email) and returned within 60 days of the original order ship date to be eligible for a full refund of the price you paid for the product(s) and applicable taxes. Refunds are provided to the original form of payment. We do not offer refunds/returns on preordered items. If an exception is made and return authorization given, amount credited will only be eligible for store credit. If you purchased a collection or set, the entire collection or set must be returned to receive a refund. We are unable to offer exchanges or refund any applicable shipping at this time. There will be a 10% fee or cost of shipping (whichever is greater) deducted from returns if it was shipped free. **60 Day return policy does not apply to any Makeup Junkie Bags. Any exceptions will be for store credit and approved on a case by case basis**
THE RETURN PROCESS:
To expedite the handling of your return, please include all product(s) you wish to return, as well as any free items received with the original order. We recommend using the original packaging to return your product to us.
It is your responsibility to pay for the shipping of unwanted product(s) back to us unless the product is damaged or incorrect from what you ordered. You may use the carrier of your choice, but we strongly recommend using a traceable and insured form of delivery. Please retain the tracking number for your records. We cannot be responsible for packages lost in transit without proof of tracking.
Once your return is received, it will be processed within 10-14 business days. If your order qualified for free shipping and a return results in an order that no longer qualifies for free shipping, applicable charges will be deducted from your refund.
You will receive a confirmation email when your return has been processed.
Once your return has been processed, a refund may take up to 10-14 business days to appear on your account, depending on your bank or credit card issuer.